Invalid Login ID It looks like your browser does not have JavaScript enabled. We are working through all the requests for assistance and will get to you as quickly as we can. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois Welcome to DoIT Identity Management (DIM). IDHS: External Illinois.gov Accounts Staff will respond to service requests during the published Business Hours. Catalogue2ollialu 1 9ailepos=022663 Users working from home using Citrix should perform regular resets of work PCs. Never provide personally identifiable information (pii). Watch for communications written in broken English. Webex is your go to for all your Remote Work meeting events. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. Many of you are approaching the time to reset your user password. 1-800-843-6154 This is especially true in our current remote work environment combined with heightened public health alerts. Here is the fix. May 20, 2020Webex is your go to for all Remote Work meeting events. DoIT Service Portal | RI Division of IT - Rhode Island Call the IDPH Helpdesk at (866) 220-5247. There is no right to privacy when accessing or using this system or any of its components. Cyber Best Practices document for more information on this topic. Avoid opening attachments or clicking links from delivery services. If possible, use Chrome rather than Microsoft Edge. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Are you unable to recall your Digital ID user name or password? IDHS Office Locator. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. Remember not to shut down your PC at the office. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Many of you are approaching the time to reset your user password. Central Complaint Registry. Also, DoIT FOIA does not answer general questions about DoIT. For instructions on how to do from remote visit: remote work FAQs. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name Happy Friday! Grace B. Hou, Secretary IDHS Office Locator. We also recommend clearing your cache/history periodically. Contact Us - dph.illinois.gov Please respond by saying, "This is . DoIT Identity Management Accounts - xxSupport - illinois.gov The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. It is also recommended to clear your cache/history periodically. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Remote Work Reminders - Collaboration Tools - illinois.gov You may have to clear cache/history or reboot the device a few times. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. For instructions on how to do that while working remotely, visit: remote work FAQs. SRS of Illinois The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. Industry best practices guide secure service delivery to agencies. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Visit our Site . This will prevent unidentified telephone connections (i.e. call in user 1) from joining the meeting. All State of Illinois employees are required to visit the website and take the survey. Read the FAQ. Customer Service Center (CSC) - Desktop Services - illinois.gov Monday Friday8 a.m. 5 p.m. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. The restart should be done at the end of the work day to allow the PC to restart and update. IDHS: IES Access and Support Center for External Partners Visit More Support Links Services Catalog and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . Remember to get some exercise each day. No password resets will be conducted over the telephone by DoIT CSC staff. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. FOIA Requests - doit.aem-int.illinois.gov External Illinois.gov ID Password Reset. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Related Resources ATSR Guide Telecom System Specialists If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. TTY Support Line: 866-277-5669 More information is posted on the this page. Please include your name, phone number, and specific application name, detail of . If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. More information is posted on the DoIT Remote Work page. Then follow the steps below for the download. For more information visit the Remote Work Health and Wellness page. Subject: Escalation Request - REQ Ticket # Provide the Incident number. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. FOIA Contacts - Illinois Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Standard Support Service Hours Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. State of Illinois | Upward Mobility: Home First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Illinois Department of Innovation & Technology (DoIT) | LinkedIn Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. There are many FREE Apps and online/virtual options available at this time. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. If your agency has a need for new employee setup, please submit those via Amy OConnell. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Recover a Digital ID Did you forget your password? COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. Were you able to access something, but now can't? Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. Remember rule #1 = mute your phone (microphone) when you are not speaking. TTY Support Line: 866-277-5669 Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. May 21, 2020Its important to take care of your health and wellness during this time. As always please consult with your doctor before starting any exercise. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Grace B. Hou, Secretary. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. 800-323-4769. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov Illinois Adoption Registry. Agency - Illinois Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? IDHS Office Locator. If they are asking for information from you, be safe and exit the email or text. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). June 5, 2020 We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. Remember not to shut down your PC at the office. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). The registration process for State of Illinois Digital IDs begins here for all users, Making another contact via the help desk or report a problem could further delay the process. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Make sure you are getting up from your desk/table for breaks to move around during the work day. Electronic Request for Recipient Identification Numbers (e-RIN) Digital ID Registration and Recovery IDHS: CSA Tracking System Chicago: 312-814-DoIT (312-814-3648) Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. The email should contain supporting documentation for escalation. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. DoIT Identity Management Accounts Footer. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Someone from . If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. -Staff will escalate to management as required. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. IDoIT (@IllinoisDoIT) / Twitter Provide justification or business need for the escalation. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month.
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