how to return ebay item as guest

This item: AT&T Prepaid $10 Login to manage your AT&T Wireless, DIRECTV, U-verse, Internet or Home Phone services. Once youve found an item youd like to buy, you can go to checkout to complete your purchase. http://pages.ebay.com/help/sell/return-policy.html, http://pages.ebay.com/sellerinformation/tips-for-selling-online/effective-ebay-listings/return-policy.html, http://pages.ebay.com/help/buy/return-item.html. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Returns happen. Otherwise, register and sign in. Learn more about the, We work hard to make returns smooth. If possible, we recommend trying to collect your package from the original address. You can find more information about returning an item in our article on getting help with an item you bought as a guest. . If you're not able to resolve things with the seller, you can ask us to help. If you return the item used, damaged or missing parts, or if it gets damaged during return delivery, the seller may deduct an amount from your refund to cover the loss in the item's value. We use cookies to make wikiHow great. 2. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Find the email with the subject line starting Order Confirmed. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. This article was co-authored by wikiHow Staff. Youll be issued a packing slip and shipping label. Select your reason for returning the item. Then when I click "track package" it prompts me for my ebay account, so I created one, then it tells me im not a buyer or a seller in this transaction so the page cannot be displayed. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you don't use eBay's shipping labels, such as if the seller sends you a return label, try to include tracking if possible. these guys are pretty straightforward. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. How to use your eBay earnings to purchase shipping labels. You can: Tip I was shipping to Canada and when I printed the label ebay had entered Your item didn't match the listing, or it arrived faulty or damaged. You can check back regularly to see the seller's response and to find out what you need to do next. Check the seller's return policy in the listing to see who is responsible for return shipping costs. You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. Show details. A dialogue will open as you type your search terms. From the More actions dropdown menu, select See request details and then Close your request. Here's how: Go to your Purchases. It is not working. Select your reason for closing the return from the dropdown, and add . You can follow your package online all the way to your shipping address when the seller uploads tracking information. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. The subject line starts with "Order Confirmed". The subject line starts withOrder Confirmed. If you have a PayPal account, you can use it to pay for your items on eBay. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. For sets and bundled items, if something's missing, you need to open a return request instead. The condition of the returned item is important, so repack it carefully. If you're getting a refund, it will go back to your original payment method. You must be a registered user to add a comment. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. You'll receive a confirmation email once you've created the request, which will include a link to view your request details. By using our site, you agree to our. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Check the seller's return policy in the listing to see who is responsible for return postage costs. Select the description of your item to go to its listing. Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. What to do if you've only received some of the items you've purchased. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Maps & Directions. Select the description of your item to go to its listing. Make sure you know what you can ship and what you cant to avoid delays and fines. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/v4-460px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/6\/68\/Return-an-Item-on-eBay-Step-1-Version-2.jpg\/aid5538772-v4-728px-Return-an-Item-on-eBay-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"