Zero stress. Privacy Policy. I have a large amount past due in collections due too a difficult time we went thru and we didnt pay. Horrible costumer service, expensive, the express ways are under construction for decades, traffic bumper to bumper and the charge a repetitive charge. Maybe the cops would be interested. A few things to note and do before cancelling: It is Very Easy to Cancel a SunPass subscription. Yes. Very few websites allow you to remove your card details. This place is a joke! You must always cancel a subscription at least 24 hours before the trial period ends. i have now paid the tolls. Call SunPass at 888.824.8655, pay online, in person at a customer service center, or at another authorized merchant location. Since the old tag had a registration hold on it? A: When you updated your account online and added your friends license plate, you apparently mistyped the license number by one digit. My address was 2440 Heron Drive Lake Wales. I bet you wait for epass for under five minutes and Sunpass takes over ten. I paid all my toll fees,and they took out the money for my renewal registration already. Do I have to go into dmv with the printed email receipt to be able to renew my tags? Could the other plate possibly have the numeral "0", and not the letter "O"???? For even more flexibility, we recommend the North Carolina Quick Pass E-ZPass. You are better off paying the few extra cents at the toll gates. I-PASS Frequently Asked Questions and our Since that vehicle did not have a transponder, cameras took a photo of the license plate. The current owner says hes not sure who to pay. In Florida, eTags only charges your credit card IF your order was successfully renewed. We are driving to Orlando next week. We have made it super easy to cancel SunPass subscription at the root to avoid any and all mediums "FL Dept. Your account information can be incomplete, resulting in an inactive pass. . Rating: 1.6/5 Votes: 997 Cancellation policy: Very Easy to Cancel VERY EASY TO CANCEL Jump To: Yes, you should pay all associated toll fees to prevent license suspension. Hello Nick. Update your transponder status. Yes. A plate number is a number printed in the margin of a sheet or roll of postage stamps, or on the stamp itself, which shows the printing plate used to print the stamps.. A plate number is the serial number of a printing plate. EDIT: Hey guys, sorry i didnt updated the post, ended up calling sunpass and after 30 minutes on hold they fixed it. I may offer to give up the plate and get another since the state already made that offer to me. When I received SunPass' response via email, they stated, "Thank you for contacting the SunPass Customer Service Center regarding your account balance. It matched a plate in the SunPass database registered to your account. SunPass accounts can be replenished with cash, check or debit cards at nearly 5,000 retail locations throughout Florida. the account does not have sufficient funds to cover the toll(s). The issue is they still have not renewed their registration (at which point the plate has to be turned in), so they are still using it. You are using an out of date browser. Click on "SunPass" or "FL Dept. Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account" r/orlando SunPass (little) scam [1], Philatelists and stamp collectors analyze or collect plate numbers and stamps with different plate numbers, often as a block, thereby known as a plate block. You would have to contact Sunpass directly, many times they can offer a payment plan. Pay a SunPass toll violation as quickly as possible and take extra care when driving through the Orlando or Miami Dade area. Add funds using a Easy Pay or new credit card. You might have satisfied your SunPass balance but MDX and E-Pass tolls might be left hanging. These toll charges, plus any applicable administrative fees, will be billed to you through the car rental company. Click the SunPass (subscription) you want to review. Because this is ridiculous!!!! If payment is not received in that time frame, a second collection notice goes out, with the charges from your first collection notice PLUS any individual tolls that are now 60 days old. **Pricing data is based on average subscription prices reported by Justuseapp.com users.. 7. Sometimes, the SunPass transponder is not read correctly. Hello, Im doing my first tag, but I have been using many different paper tagand I ow a lot of tolls, will that hold my tag. The official subreddit about the City of Orlando and the surrounding communities of Central Florida. of Transportation/SunPass. Bitter, rude people. The plate number may be centered or, on some coil issues, located toward the right. Some drivers may commit unlawful behavior, which may be reported to police if they aren't present during the incident. For more information, please see our Note that it usually takes about a week to receive your new registration. Cancelling a subscription during a free trial may result in losing a free trial account. Mar 14, 2017. Your email address will not be published. Enter your Vehicle Information (Florida Vehicle Registrations Only) LOOKUP CANCEL Their website said it takes 5-7 business days to arrive. The plate has an unpaid balance. I tried that. Thus, you were charged. Biggest scam on earth, but with coverage from government. Please keep in mind, the new plate fee in Florida is $225.00 in addition to annual fees. The Turnpike's TOLL-BY-PLATE (TBP) program is an option ONLY on the southern 47 miles of the Turnpike, where there are no tollbooths. What is All-Electronic tolling? Find out here. Your transponder was not read and a photo of your license plate was taken and the license plate is not listed on your account as required. Dont waste your time on this company. That'd be $800/week if I did it for forty hours. https://www.flhsmv.gov/toll-by-plate-information/. Payment to the collection agency is due within 30 days. Cookie Notice 99% of the time, you call to report an error. To remove a registration hold, customers should call the number on their collections invoice. always get same answer--unable to find account. Very frustrating so my advice is to use the manual tool booths. Mind you I was on hold for 45 minutes. Drivers and pedestrians may take note of a vehicle's license plate number, so they can easily report it to the authorities . I'm now on hold again for another freaking hour to get HORRIBLE SERVICE!!! Since youve already use our online service, please contact us at 1-800-633-5332 or send us an email at support@eTags.com for more specific information about your renewal request. The car was later totaled and junked. It's possible the other owner hasn't needed service or just nobody noticed. Hello Marcello. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. You're going to get all his photo-radar tickets, well that's what would happen here because we use photo-radar here. In the case when a letter is represented in the plate number, an upper case letter usually appears at the beginning or at the end of the sequence with the former serving as a good identifier of the stamp printer. The official subreddit about the City of Orlando and the surrounding communities of Central Florida. Problem is I dont own a motorcycle, havent been to FL in over 20 years, the plate in question is registered to a car, and I live over 10 hours from where the toll billing took placeand was at work on the day in question for a law enforcement agency in my home state! Hello Julie. The aforementioned tips will mitigate future hassles regarding your SunPass account and potentially save numerous fines collectively with MDX, E-Pass, SunPass, and DMV registration renewal. Just use toll by plate. Im not really sure what I can do about this. How can I dispute a charge on my invoice? In the License Plate Number field, enter the plate number for the new vehicle. Waited 4 days for a"call back ' which they offer you as if it is a viable option which it is not, I still have an unresolved issue and no way to resolve it. Model 3 delivery: My Existing inventory Car sold as new, but I don't think it is new, 60 Days - Still no title, no plates, no loan number, My 2017 S License Plate Renewal - Indiana Style (Requires an Emission Test). When I try to call in the mistake, they start the "recorded voice runaround" designed to go in circles for 30 minutes without ever connecting you to a human. Hi my old car got repossed with the tag on it and it had unpaid tolls, Will I have a problem getting a new tag in my name? Where do I send the trans and close my account? Can I use the Lee Roy Selmon Expressway if Im driving a rental car? Theres also some information on the FL DMV site that may be able to shed some light. 9. Sequential issuance: 7-character plate (2 letters, 5 digits) Sequential issuance: 7-character plate (3 letters, 4 digits) Notes: Only the current passenger standard-issue serial format is depicted. Driving with an altered plate, effectively? Toll-by-Plate 1-888-824-8655 Website: www.tollbyplate.com Collections 1-877-258-5205 Website www.thea-tolls.com If you have toll questions or concerns, you can contact THEA using the Contact Us page of our website or by e-mailing us at info@tampa-xway.com. Frequently Asked Questions . Their billing procedures are disconcerting; your bills (for the same day) are received out of order so you risk being late, It is impossible to reach anyone, and there is nothing you can do about it. Update vehicle information. After the image is captured and matched to a toll location, a search is completed on the vehicles registration and an invoice is sent to the address on file. We also ensure all reviews are published without moderation. There is customer service. and our Hi everyone, stay away from this company as you will only get a bad result from them as they will run away with your money after locking your account. After 20 minutes and three call backs to learn the scam and press buttons that might eventually lead to a person, they let me into the waiting line which is 22 MINUTES LONG. P.O. Hello Jennifer. Has your license been suspended? of Transportation/SunPass" to cancel. any help would be appreciated. You should immediately update your account information on the Website, Mobile App or call the SunPass Customer Service Center at 1-888-TOLL FLA (1-888-865-5352). As long as the tolls have been paid and the VIN has been cleared with DMV, youre all set to renew online. If you purchase another vehicle and obtain a new plate for that vehicle, it is unlikely this transaction would be impacted. Previous serial formats and optional issues are not depicted. They will send multiple bills with incorrect information, you cannot speak to someone without waiting days & they are rude and unhelpful once you do speak with someone. I have deleted all my vehicles and wish to return your transponder. Hello Michelle. Thank you for your comment. If your account balance decreases to $0 or below, your SunPass is no longer active and neither is your Annual Pass if you have one. this sunpass article may help: https://www.sunpass.com/vector/invoices/TaxCollectorSearch.do?from=Home&locale=en_US, If I buy a new car with new tag Check the SunPass portal and look at your account information. You go through the told without paying, they take a pic and they send you the bill to your house each month. Officials say they may even be up by this weekend. Saturday, 8:30AM - 5:00PM Closed Sundays. Subscribe to keep up to date on new driving laws, car buying advice, safety tips, driver licenses, registration renewals, title transfers andmore. Am I SOL? This is now 2 x in the last two years, I call to update my account, and there's a young lady's voice on the other end. For a better experience, please enable JavaScript in your browser before proceeding. It is important to note that if payments even full payments are not received on time, individual tolls may be sent to a collection agency for payment. In the example above, which is a closeup of a strip of 1996 "flag over porch" self-adhesive stamps, we can see a plate number comprising five digits, one for each color layer. Not paying your tolls keep your registration on hold and you are required to pay them so you dont have problems later on. The digits are quite small, and often hard to read because they are blurred by the halftone screen. Ive just recently paid my debt to MDX and they had since released the hold on my tags. Hello Lanette. Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account" Hello Their device only works sometimes so expect to get additional invoices in the mail each month. Q: Are there plans to widen West Atlantic Avenue between Floridas Turnpike and U.S. 441 west of Delray Beach? I tried to activate my sunpass and it says my tag is associated with another account. I received a legitimate bill for $3.30 for my usage of the tolls during a visit in December 2022. I can't even log onto the site-- it says I need to attach to a logon session-- but there is not a button for that and resetting the password does nothing. I found out today when trying to register my license plate for a toll pass in Washington that another black Model S with the same plate is already registered and being actively driven on the toll bridge. When it comes to online tag renewal, a few unpaid SunPass tolls can get in your way. However, when i go to register the car for my transponder, it says the plate number is already registered to another sunpass account. However, to make the transponder active for the rental vehicle, we advise that you add relevant details, such as the vehicle license plate information and the rental car, to your SunPass account, as well as the start and end date of the rental agreement. Additional perks are available depending on the level of contribution. I used their website to enter by bank account information and pay the balance. Ever buy a SunPass sticker? An MDX pass, meanwhile, encompasses the Miami-Dade Expressway. My mother ordered the tag a week ago but found out last night that there is a stop on the renewal. PNC3 - Plate Number Coil 3 - A strip of 3 mint stamps with the plate number coil on the center stamp. Although most plate numbers are composed of just numbers, both a combination of letter and number may be used. Heres the states VIN check site. If you have toll questions or concerns, you can contact THEA using the Contact Us page of our website or by e-mailing us at [emailprotected]. Currently, only the Lee Roy Selmon Expressway is tolled. Do you value your experience at TMC? Complete the fields below with their information. Verification can help ensure real people write reviews about real companies. REALLY?!? Most car rental companies give customers the option of renting a toll transponder, which is linked to the credit card on file to pay for the rental vehicle for the duration of the rental period, or linking the credit card on file to pay for any Toll-by-Plate charges for the vehicle during the rental period. #1. So whenever the vehicle with that license plate. Bring it on SunPass, my heels are dug in. Again, failure to pay any documents by their stated due dates can result in further accrual of violations. I do have money left on my account. Toll invoices are due in full within 30 days and can be paid online at www.thea-tolls.com. Scan this QR code to download the app now. On your homescreen, Tap and hold SunPass until it starts shaking. Anything you owe to SunPass is attached to your vehicle. I could probably cross 10x an hour. Tesla confirmed they do not keep track of the plates though. The Florida Department of Transportation also has not completed buying right of way necessary to add the lanes. How does Toll-by-Plate Work? A plate number is a number printed in the margin of a sheet or roll of postage stamps, or on the stamp itself, which shows the printing plate used to print the stamps. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. The issue is I cannot renew my tag until it is paid in full. The owner probably wants to keep the plate and likely doesn't know the registration lapsed, so it probably won't be a pleasant situation. External web sites may have privacy and security policies that differ from those at SunPass.com. Incorporando la ltima tecnologa, this app se puede utilizar en todas las carreteras y casi todos los puentes con peajes a travs de la Florida. Its possible theyre being sent to a previous owner. Can't pay my toll online tryed calling takes me to want to buy insurance what a joke this is we payed all tolls when I was traveling they said I missed it was the last one free money for Florida. You will wait over 2 hours to get to speak to someone. You can go to etags.com/app/fl to renew your registration. cancel my Sunpass account and order Epasses. Their FAQ page talks about partial payments, that may be able to help you. Do I have repay if I tried to renew my tags through etags but was told that my registration was on hold? Note that a registration hold can be placed on your license plate if you fail to pay those fees. If used, the plate number must be identifiable and not be obliterated by the postmark, although many precanceled issues, in order to show their proper use and to be collectible, should not receive any postmarks. Im still thinking about getting E-pass for my other car, thanks to everyone! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We use dedicated people and clever technology to safeguard our platform. I understand a stop on a renewal, but I have a somewhat technical question! Chequear el balance de la cuenta. Youll need to contact SunPass in order to discuss how you are planning to pay any outstanding fees with them. Signup on SunPass or any other website using your Justuseapp card. Click to Send Us an Email. Of course it is impossible to reach a human with SunPass with their "customer service" phone number. Nothing sends a message like hitting someone in the wallet! Add transponders to existing accounts. Account number:79850932. this app is the Florida Department of Transportation's innovative Prepaid Toll Program. Has this happen to anyone here? Feel free to add as many referrals as you want, just click Add AnotherReferral.. If its a missing or twisted stop sign and its after 5 p.m. on weekdays, weekends and holidays, you can call 954-847-2600, then press 5 and the pound (#) sign and you will be connected to the departments central dispatcher. Will this affect me from registering a new car and getting a new tag for said car? You could change your license plate or tags as much as you want but your registration remains the same. this app es un programa innovador de peaje prepagado del Estado de la Florida. The cameras serve a back up in the event the transponder is not working, isnt properly mounted or isnt in the vehicle. No idea what to do. A plate number is the serial number of a printing plate. Q: I recently discovered my SunPass account was charged about $70 over the past four years for tolls in the Orlando area I did not incur on either car registered to the transponder on my account. Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More. Why is there an Administrative Fee? Cookie Notice Every year they start charging statement fees, even if statements are NOT requested. Privacy Policy. Enjoy the convenience of managing your this app account, anytime, just by downloading the app and logging in using the same Account, Transponder Number, or Username and Password established for online account management. I was permitted to apply funds to surpass and they depleted as I passed through tolls so I thought it was ok. Florida needs to use a different company. Hello Danail. Have the feeling I will wait several weeks for this callback. Perhaps the other person hasnt register the car on their name. Customer service is nonexistent. i found out i had outstanding tolls. As for posting time, license plate reads generally take a day or two while transponder reads post much faster. Because the Florida Department of Transportation enforces tolls across the board, youll need to assure complete compliance when paying your accounts. I have moved to 701 Overlook Drive Apt C0004, WinterHaven Fl 33884. Here are 8 tips for writing great reviews. 5. Its best to check with your local DMV. By becoming a SunPass customer, you will always pay the lowest toll rate in Florida and save an average of 25% on your tolls when compared to cash and TOLL-BY-PLATE customers. . Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. You will need to contact Sunpass for more information about unpaid tolls. I have easy pass here in NY so I don't need Sunpass anymore. I have no unpaid tools but yet sunpass still has a hold on my registration?!? Tap on SunPass (subscription you wish to cancel). this app customers typically pay less than cash customers at most toll plazas and exits on Turnpike roads. How are tolls collected for this type of roadway? Tesla Motors Club LLC (TMC) is an independent enthusiast organization and is not affiliated with Tesla Motors, Inc. or its subsidiaries. Sunpass plate number is associated with another sunpass account. Have you contacted SunPass directly? In addition, the cost of the transponder gets credited to your account and made available for tolls. Like WTH kind of skill set does one require to work as a customer care specialist for this company? The system failed miserably out of the gate and failed to verify any information prior to sending the invoice and now Im supposed to believe competence will prevail? will i be able to go back in and try paying for registration online now that im all paid up? Will I still be able to get it registered? When this abuse is going to stop. It's only $2 or so per crossing I believe. Go to https://tapnpay.biz, enter your phone number and the pin you will receive via text. Received an invoice with a blurry picture cannot make out tag number and the car in the picture is not mine. It is also mailed by USPS with no tracking. I'm now waiting for a callback. Save credit card for Easy Pay. I had a joint title with an ex and in april transferred the title to their name only. 8. This is the user agreement. Hello Mark! Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account", Scan this QR code to download the app now. Hello. You will need to contact the MDX call center to find out whether you still have any unpaid outstanding fine. Same car, same color, same city, same license plate. Too many Florida drivers confuse E-Pass and MDX passes with SunPass. Hello Valeria. the credit or debit card being used for automatic replenishment expires or is canceled. I am trying to look up my account on MDX so i could pay my fine but it says no record found. com and recoup all lost funds as they already helped me. Asked for a Supervisor. Horrible! How to Cancel SunPass Published by FL Dept. What a mess. Yes, two states can issue a license plate with the same number. I just paid them off. Instead, contact this office by phone or in writing. Hello Rebecca! Check account balance. Do you move around often? Terrible customer service, they clearly hate their jobs, maybe their own life. Yes. This is totally unacceptable. Toll-by-Plate is an image based electronic toll collection method that captures photographic images of vehicle license plates to identify the vehicle passing through the toll gantry. Good luck. I just traded in my vehicle in to the dealer and Im transferring the old tag to my new vehicle. It might also grant DMV authority to put a registration hold on your vehicles license plate. There you can deregister the license plate from your account. You can report a missing street sign in Broward County to the Broward County Traffic Engineering Division at 954-847-2600 between 7 a.m. and 5 p.m. weekdays. Horrible. Anyone can write a Trustpilot review. $8 for less than a mile!!?? Sunpass plate number is associated with another sunpass account. Yes.You will need to clear them first so they dont keep your registration on hold. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like SunPass from billing you to eternity. Tampa, Florida 33631-3241. Unless you open a new account with a new license plate, you will have no problems, otherwise they can easily track that you have outstanding violations fees. JavaScript is disabled. Your account may have had insufficient funds when the transaction was attempted. The Lee Roy Selmon Expressway is a 15-mile all-electronic toll roadway that links Gandy Boulevard in South Tampa to Interstate 4, Interstate 75, and the community of Brandon in Hillsborough County. Why am I certain this is only the first chapter in a long and twisted tale of incompetence by FL DMV, FDOT, and the SunPass system? Nobody remembers seeing that plate prior to my car coming in. Hello Jennifer. Finally got "Greg" who was at best accusatory and incompetent. What if I dont pay an invoice on time? If the license plate is not in the SunPass system, a Toll-by-Plate invoice is sent to the address on the registration of that vehicle. Hopefully that gets this solved. Simply by how many times she asked me to repeat my name!!! Once logged in, navigate to the "My Account" page in the menu. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
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plate number is already associated with another sunpass account