Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Many thanks to Mark and Gary for a great experience. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Total incompetence. He showcased Stratstone Mini very favourably. Exhaust was making a very strange noise. 2023 Trustpilot A/S. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. stratstone mini leeds meet the team. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 8days later guess what? Hi Dawn,Thank you very much for taking the time to leave us this positive review! Rang to book car in for emissions problem, fitted me in first thing next morning. Verification can help ensure real people write reviews about real companies. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! The branch is always available for any assistance that you may need. We value your feedback and take pride in providing the best possible customer service! Everything I expected and was promised was done. Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. All rights reserved. The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. All my interactions, from the phone, to in person at the dealership, were very robotic. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . He showcased Stratstone Mini very favourably. I would highly recommend this dealership if you are looking to buy a Mini. Travelled to dealership to collect car and handover was seamless. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Its lovely to see you had a great experience with us!Customer Services. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. No one could find the fault except these guys. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Stratstone Mini Leeds are a car dealership based in West Yorkshire. Top service. Everything I expected and was promised was done. Verification can help ensure real people write reviews about real companies. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Competitive finance packages, 12 months warranty and MINI models that have . Anyone can write a Trustpilot review. Find out how we combat fake reviews. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Welcome to Stratstone Tyneside. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Very professional, friendly and very informative. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. I was given a courtesy car which helped me greatly. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. My car was in on 4th April for a recall. Do you agree with Stratstone - MINI Leeds's TrustScore? Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Hopefully Sytner will be a better experience. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. Paul through discovering I owned an Abarth roadster manufactured a deal that enabled me to trade that in and get the more 30k dream machine. It meant we could put the car through its paces under conditions pertinent to us. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Top service. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Thanks again Jessica and BMW Stratstone. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Lady very helpful on the phone. his customer service was excellent. We value your feedback and take pride in providing the best possible customer service! Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Best wishes,Customer Services. It meant we could put the car through its paces under conditions pertinent to us. The branch is always available for any assistance that you may need. Reply from Stratstone - BMW Chesterfield. I will never use Stratstone Mini again. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Nothing was too much trouble for him & that made the transaction a pleasant experience. . Occasionally we will send out newsletters promoting our offers and discounts. 08:54:04 Attack ad 'not racist', Starmer says Unfortunately after the purchase the follow on care is terrible. It goes against our guidelines to offer incentives for reviews. Meet the team Monday! Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! They think we customers ate stupid!! Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. Once you have purchased you car, for some reason you are passed onto a handover person . Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. Brought a car!! Harrogate BMW. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? We never felt under pressure, and were offered a very reasonable price. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? Huge thanks to Ellie, initially, and lastly to Steve and Paul. Holly was a new member of the sales team & in our opinion a great credit to the company. No, response. We value your feedback and take pride in providing the best possible customer service! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Suggested companies are based on peoples browsing tendencies. We also ensure all reviews are published without moderation. He showcased Stratstone Mini very favourably. Their address is Gelderd Motor Park, Leeds, LS12 6EG. Holly was a new member of the sales team & in our opinion a great credit to the company. Do you agree with Stratstone - MINI Leeds's 4-star rating? The car is gorgeous and the service was second to none! The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Great communication. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. The perfect solution in keeping your MINI's paintwork and interior looking like new. They think we customers ate stupid!! I changed my mind several times of which I wanted. Thank you for taking the time to leave us your rating!Customer Services. In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . I was given a courtesy car which helped me greatly. Business Development Manager Stratstone BMW and MINI Leeds 4d Edited 48 hours to sell! Took my Mini for its yearly service. For context, Elland Road, home of Leeds United, is located within walking distance. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Was impressed from initial contact and would highly recommend to family and friends. Friendly, helpful and knowledgeable staff as always. The branch is always available for any assistance that you may need. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. I found this Strastone employee very abrupt unwilling to accommodate, argumentative, rude and quite honestly out of her depth for such an important part of a car purchase .I could write an essay with issues that occurred, while dealing with the handover person .For this reason I will definitely not be give anymore business to Stratone Leeds or the dealership, end of and would recommend you stay well clear, there are plenty of really good mini dealership out there, that I am sure would appreciate your custom !!! Hi,Thank you so much for taking the time to review your experience with us. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. We are a returning customer of Stratstone Mini. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Hi Anna,Thank you very much for 5* review! I am very pleased you are satisfied with your visit! Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Voice your opinion today and hear what 115 customers have already said. Big thanks Jamie and co, you are doing things right. The salesman was a very pleasant & helpful young man. Situated on Gelderd Road. Kindest regards.Customer Services. Bought a replacement key for almost 200. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Here are 8 tips for writing great reviews. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Meet the team Monday! Everyone's a winner. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Hi Dylan,Thank you for taking the time to post this review. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Official MINI Retailer in Leeds. See how that goes. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. The communication was great and consistent and has been the most straight forward car purchase I have had. Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric Now raised with Pendragon. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! We are absolutely thrilled that you have rated us so highly! Companies can ask for reviews via automatic invitations. We hope to be of service to you again! The friendly attitude, professionalism and patience of Rhiannon was much appreciated. A seamless transaction form start to delivery. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Do you agree with Stratstone - BMW Leeds's 4-star rating? Huge thanks to Ellie, initially, and lastly to Steve and Paul. Excellent service from start to finish. Lovely courtesy car clean and well presented. Very professional, friendly and very informative. The entire team at Leeds seem an exceptionally welcoming team. Contact the Ferrari Dealername and meet the Ferrari team. 762 talking about this. After all, who does not love a MINI? Find your next car at MINI Leeds, where. I was dealt with by Ellie who was excellent and the whole process went smoothly. Hi Anna,Thank you very much for 5* review! We are absolutely thrilled that you have rated us so highly! All rights reserved. Matt Lee-Shevloff. Discover the latest addition to BMW's range of M cars, the New M2. Customer Services. Thank you for taking the time to leave us your rating!Customer Services. We are absolutely thrilled that you have rated us so highly! Companies can ask for reviews via automatic invitations. He and is colleague looked after us throughout the sale. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. For context, Elland Road, home of Leeds United, is located within walking distance. Jaguar Land Rover is to invest more than 15 billion over the next five years to transform the brand into an all-electric vehicle manufacturer in the UK. Exhaust was making a very strange noise. Excellent service from Chloe in the service department and the technician. I rang the garage and was told the money would be reimbursed in 5 working days. A range of videos can also be found on the Stratstone YouTube channel. Hi,Thank you so much for taking the time to review your experience with us. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I am very pleased you are satisfied with your visit! All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. Also helped with vehicle set up and installing My Mini app explaining everything clearly. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Thanks again!Customer Services. Took just one week from first visit to home delivery. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Best wishes, Customer Services. Voice your opinion today and hear what 123 customers have already said. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Travelled to dealership to collect car and handover was seamless. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Kindest regards.Customer Services. The deals they offer are brilliant and nothing is too much trouble. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Courtney Stratstone Mini. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Not one of them has been in contact. Absolute shambles of a company and I will never deal with them again. Thanks again!Customer Services. Do you agree with Stratstone - MINI Leeds's TrustScore? Gelderd Road, Leeds, West Yorkshire, LS12 6EG. Your help was greatly appreciated. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Definitely worth the journey from Cambridge to Hull to collect. Have a great week!Customer Services. In the Vehicles & Transportation category. Thank you to the whole team there for their patience and help, especially to Nathan B! details. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Check out what 123 people have written so far, and share your own experience. Our family came to buy a used mini in the 12k range. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Anyone can write a Trustpilot review. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Thanks again!Customer Services, So glad I bought my car from here. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Had BMWs for 25 years and the service just gets worse and worse. We are absolutely thrilled that you have rated us so highly! No one could find the fault except these guys. Very happy with the overall experience. We never felt under pressure, and were offered a very reasonable price. We are absolutely thrilled that you have rated us so highly! I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Hi,Thank you so much for taking the time to review your experience with us. It is a pleasure representing one of Britain's favourite automotive brands. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! We hope you enjoyed some of the tasty treats, we certainly did. This is now three weeks of silence. Lady very helpful on the phone. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. I had an MOT, service and also had a new service plan set up. My loan car was amazing and so was the service and repair. Technician provide a very comprehensive report and video. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Companies can ask for reviews via automatic invitations. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . We also ensure all reviews are published without moderation. Verification can help ensure real people write reviews about real companies. For businesses Categories Blog. Michael went above and beyond to make sure I was happy. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. I will never use Stratstone Mini again. Do you agree with Stratstone - MINI Leeds's TrustScore? Difficult to even speak to someone nevermind resolve the issue. Jamie at service reception desk very helpful too. The John Cooper Works range builds on the base models by adding a series of performance enhancing upgrades. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Ranjit started as a product genius and . If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Find out how we combat fake reviews. They kept it overnight so they could listen to it cold start and fixed the problem that day. Everything I expected and was promised was done. 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stratstone mini leeds meet the team