Blue Jeans Go Green is a trademark of Cotton Incorporated. 3. New users will often receive a discount of up to 50% on their first order, as well as aThredup free shipping promo code that will allow them to save the typical flat rate of $5.99. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! I have no gift card and cannot get them to answer where that gift card is. Madewell Forever is not available in stores at this time. In these cases, we recommend establishing a mail forwarding address. Once your order has been shipped, you will receive an email with tracking information. Unfortunately, expedited shipping is not available at this time. I was issued a store credit, not a refund. Our inventory is constantly changing because we receive items from our customers closets. No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Some value brands are ineligible for a payout, but you can still send them in. I sent a large box inside the bag of jewelry from my store inventory, ladies long cream white wool coat, granddaughter's two prom dresses; all in mint condition and yet they never arrived? The shipping "bundle" stuff is horrible!!! Then I got this email from them to 'clarify' the situation: Please note that all PO.P Second Hand customer service questions will be handled via this email. Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). It also suggests that the company is organized and has taken steps to secure its online presence. You can contact thredUP at +1 617 575 9676. Our inventory is constantly changing because we receive items from our customers closets. UPDATE: its been close to 2 weeks and they say they have not received them. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. I ordered a pair shoes ASOS: SHOES which were listen as a Size 5. All denim collected at stores will be recycled through Cotton's Blue Jeans Go Green program or resold through Madewell Forever or thredUP.com. There is no time period in which you have to spend your Madewell credit as they have no expiration date. Buying (and wearing!) I will never send in another kit and have alerted friends and family to do the same. I like the leggings even though there are two rips. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Returns must be sent back within 14 days of delivery. Higher-end brands get you a higher percentage of the payout. Multiple items may be sent in one package, as long as the return slips are included. I want my boots back or I want the replacement value reimbursed to me. Please note that changes made to your shipping address will not apply to orders already placed. thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. I have used ThredUp for several years and had good experiences when they first got up and running. Awful experience! In April 2022 I made two orders with ThredUP using my new debit card number. Once an order has been placed, we cannot change the chosen payment method. PacSun is partnering with thredUP to allow customers to turn their gently used clothes intoPacSun shopping credit. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. You can see where your item is being shipped from in the Shipping Location section of the item details page. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Promotions, new products and sales. In these cases, we recommend establishing amail forwarding address. Find a store near you. There's no charge for physical Clean Out Kits or digital labels and both are free to return. From here, you can save your current shipping address to make any adjustments for future orders. You never know the bad policies of a site until something goes wrong. * Unfortunately, expedited shipping is not available at this time. If your order is arriving in multiple shipments, you may have different return windows. Please reach out to oakandfort@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. until it's delivered, i cannot generate a return request. . In these cases, we recommend establishing amail forwarding address. Yes. First they gave me money they owed me, $10, by a code, accepted the two orders using that code, then promptly cancelled both orders within seconds. SHOP SELL FAVES We only accept online returns forMadewell Forever items at this time. We currently only ship to the United States. Thank you! The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. 94 View Transaction History Multiple items may be sent in one package, as long as the return slips are included. We currently only ship to the United States. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Please reach out to athleta@thredup.com with your order number to request a cancellation. Desired outcome: I'm sorry if I wasn't clear in my last email. They were worn twice so replacement value would be exactly what I paid for them. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Press the space key then arrow keys to make a selection. However, you can occasionally find Thredup coupons for free shipping with no minimum spend right here on Forbes. So, when you want to order restricted items from the Thredup store, you simply enter the address MyUS provided and get your packages shipped there. And it was impossible to see this in any pictures by the way. Just visit the ThredUP website and place your order. Higher-end brands get you a higher percentage of the payout. The Standard Clean-Out Kit means you earn cash or credit for accepted women's and kids' items in the bag. Once a package is shipped, the shipping address cannot be changed. We currently only ship to the United States. The newly launched Fashion Footprint Calculator involves answering 12 straightforward questions, such as how often you buy new clothes and whether you buy mostly online or in-store. Desired outcome: Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Desired outcome: I never got a refund so I checked the site. There is no phone number anywhere for Thred up. Once youve accumulated a certain amount of points, youll be given a unique Thredup promo code to redeem on your order for a $10 reward. This will surely increase the credibility of your complaint. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. View a complete list of eligible items here. We will keep you updated every step of the way via email. They are VERY rude and dismissive when you try to ask about anything. With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Thred up return Policy: The latest complaint package not received was resolved on Apr 24, 2018. thredUP has an average consumer rating of 1 stars from 94 reviews. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. The company does not address complaints on our platform and users often have issues with the sellers and the returns process. See a list of ineligible brandshere. All Rights Reserved. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Use this comments board to leave complaints and reviews about thredUP. This site states numerous clean out bags that I've sent using their prepaid labels has never been received, and when I follow up with them, they state I should insure them, but the postal clerks tell me that that shouldn't be necessary for these type of prepaid shipping labels. To learn more about our refund options please check out this FAQ. But they take well over ten days to respond to my queries and complaints such as Why have you cancelled my orders and now they are blaming ME for it tho they know I never cancelled the orders, and I explained that I only disputed about $12 on the order with my old Chase account. It takes approximately 1-2 business days to process your order. The 14-day timeframe starts when an item is delivered, not the order as a whole. Reach out to us at madewellforever@thredup.com. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: Multiple items may be sent in one package, as long as the return slips are included. Other payment methods without shipping labels. ThredUP will deduct $8.99 from your refund as a fee for the shipping label. This can provide reassurance to potential customers seeking quality products or services. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! Overall, I got an average of 50 cents per item. Easily send outbound and return packages directly through USPS. Returns must be sent back within 14 days of delivery. Does thredUP offer international shipping. Have no alterations, including cut off labels or missing size information. i would like to talk to the customer service representative, Read full review of thredUP and 1 comment, I would like to be able to use the store credit or have the money returned to my account. Visit our Trade In page to print out a digital label for use on an applicable box, envelope, or bag. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). I want my boots back or I want the replacement value reimbursed to me. Give your friends $10 to spend on their first order at Thredup when you refer them, and you'll receive $10 off your next order too! We conducted a search on social media and found several negative reviews related to thredUP. I checked the address and even walked to several neighbors homes. Please email us at verabradley@thredup.com. However, after I ordered my clothes, when I opened the tracking . NEVER AGAIN :(. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. If you have additional questions, reach out to pacsun@thredup.com for support. For jeans: Madewell will give you $20 off a new pair of Madewell jeans for each pair you trade in. If your order is arriving in multiple shipments, you may have different return windows. All orders are subject to a $5.99 fee per shipment from each shipping location. The problem is that Thred up gave me Thred up store credit for the amount instead of returning it to my original payment credit card. Then they answered the first. Items matched an overstocked category. Please email madewellforever@thredup.com with your Order Number, and we will take it from there! Drop your package off at any USPS or FedEx location. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). All orders are subject to a $5.99 fee per shipment from each shipping location. Please visit our Returns page to process your return. Plus, enjoy free shipping on your purchase. I have also attached photo of the tracking # of package being returned to Thredup. Can I track my items after I send them in? Some value brands are ineligible for a payout, but you can still send them in. Please reach out to madewellforever@thredup.com with your order number to request a cancellation. I ordered 3 pair of shoes, two did not fit, one was defective. Once your kit is received, it will take up to 4 weeks to process your kit. If your order is arriving in multiple shipments, you may have different return windows. Be sure to activate it here. Hi Indulekha The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. We found clear and detailed contact information for thredUP. Multiple items may be sent in one package, as long as the return slips are included. We list new items every hour, so check the site often to find your perfect match! We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. The refund will be credited to your original payment method. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. It was only 30 days past the year so I asked them to convert back and they said it's not possible. Please reach out tomadewellforever@thredup.com with your order number. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. My account is locked, @ need to up date [protected]@number my new email is josette [protected]@gamail.com my number is [protected] josette clark my Ole email was josette clark [protected]@ yahoo.com I don't have that anymore thanks. You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Said it was delivered on Aug 31at 2:53pm. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. (see attached photo) Original order # XHP741U515K9 purchase delivered May 2022 (see attached photo). Be sure to activate it here. Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! If your order is arriving in multiple shipments, you may have different return windows. ThredUP has no customer service phone number and if you click on Chat and Email on their site, Chat never opens. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Please reach out to nationltd@thredup.com with your order number to request a cancellation. Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. Read More TDUP Stock News Headlines We will keep you updated every step of the way via email. Desired outcome: What items can I send in a Clean Out Kit? By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. You cannot return or get a refund for any final sale items. I second your complaint, I would like to talk with a customer service person. Done. Note that a shipping return fee of $5.99 will be deducted from your refund. Type in your activation code (bag number) or the tracking number for your kit on the activation page. I would love my refund but more I would like to see this company shut down for fraud. They made sure no one would be able to tell. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Once processed, it may take your bank up to 7 business days to credit the refund to your account. There is no way to return these for "not as described" as I would lose my shipping charge and this BS $1.99 restocking fee. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. If your order is arriving in multiple shipments, you may have different return windows. It is very frustrating that every time I try, they are busy with an influx of chats, but how is it that way every time. [protected]@yandex.com. To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. Directly to your inbox. You will receive a notification from thredUP when your items are processed. They were able to track the order but there is no refund or return record.. Promotions, new products and sales. IG @thredup. No, Madewell gift cards and discount codes are notvalid on Madewell Forever purchases. Returns must be sent back within 14 days of delivery. It takes approximately 1-2 business days to process your order. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. My name is Kathryn Goodfellow-78 Prospect Ave., Norwood, Mass. There is no time period in which you have to spend your Vera Bradley credit as they have no expiration date. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. I sent emails and was told I would have to wait 7-10 days for a response. #B2Q4W-GGE79 could not be accepted by our processors. Score up to 60% off fashion and accessories plus score free shipping when you apply this Thredup Memorial Day sale coupon code at checkout! 15%. If you decide an item isn't the right fit for you, visit our returns page to process your request. Have a Clean Out Kit from a store or online purchase? thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. We will keep you updated every step of the way via email. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. We hope to expand to other states and countries in the future!
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