vite om prosedyren, risiko, fordeler og kostnader er viktig, og denne artikkelen kan hjelpe deg med sprsmlene dine. D. Links the Chatter message to Twitter, Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. Which implementation should the consultant recommend? This allows users to view the list alongside the case view in the console WebUniversal Containers runs a support operation with multiple call centers. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Universal Containers is implementing Salesforce Knowledge for call center agents. The manager wants to compare the amount of time that cases have spent within each The contact center manger wants to demonstrate the success of recent self-service initiatives to executive management. A. Workflow rule A. Average Number of days to close cases hours. Branded site D. Use the routing queues provided with Salesforce for Twitter and Facebook, C. Enable social profile and add assignment rules to the case object, UC is in the process of implementing Service Cloud. Customize the My Teams Calls this week standard report. Quick Text Which two things will happen? D. Plan, Prepare, Validate, Execute, Text, C. Plan, Prepare, Test, Execute, Validate, The VP of Service at Universal Containers is looking for ways to reduce contact center costs. If you have any question please leave me your email address, we will reply and send email to you in 12 hours. 4.Case Escalation Notifications The Customer does not know they were transferred. Hire contact center representatives that specialize in each of the product categories. B. Which solution will meet these requirements? Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization. Which approach should a consultant recommend in this scenario? Branded site Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting. 4.All Case buttons will be converted to Actions in the Case Feed. to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case, Add the knowledge related list to the case record page, Add the knowledge tab to the service console, Add knowledge component to case record page, Add knowledge data categories to each case. status during their lifecycle. Both Service Reps can chat with the Customer. Etter litt underskelser kan du finne ut om kosmetisk kirurgi er for deg eller ikke. B. Which Salesforce feature would be used to meet this requirement? Our Working Time: ( GMT 0:00-15:00 ) From Monday to Saturday. Automatic call distributor and interactive voice response WebUniversal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. D. Customer Community, Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. C. Create a workflow email alert to send the article to the customer. B. Update case data for a customer. B. Time-based Workflow Rules Which two solutions should a Consultant recommend to correct this problem? Use Chatter case feed and case teams to monitor cases Set up analytical snapshots to capture key case information and create historical trending reports, Set up a Salesforce Customer Community that will allow customers to create cases online, Create reports to analyze call data in order to understand peak times and ensure adequate staffing, Create case escalation rules to route high priority cases directly to supervisors for resolution. B. Assets Customer Satisfaction Fast2test doesn't offer Real (ISC) Exam Questions. Which three features should a Consultant recommend to allow a customer to resolve issues through The brand Cisco is a registered trademark of CISCO, Inc B. D. On Demand Email to Case, Universal Container wants to measure the efficient of its Contact Center. 1.Create a Validation Rule based on the Created By field. D. Configure Service Contracts. D. Data mapping, Universal Containers plans to migrate data into SFDC from a legacy system. Choose 3 answers D. Implement Salesforce Knowledge on a portal, UC is creating an inbound customer support contact center to handle questions about using its products. Salesforce Administrator Practice Test 111120(ONLY B. Mange velger gjre korrigerende prosedyrer av en rekke rsaker, somhrfjerning laser, fettsuging, mesoterapi, ansiktslft og mange flere. E. A separate .csv import file is uploaded for each article type, B. To automatically assign cases to a specific queue based on the customer support level. 3.The System Administrator enables Case Comment Notification to Contacts. C. Kanban Which feature should a Consultant implement to address this concern? Choose 2 3.Automated Notifications and Groups Use Open CTI with Pop to flow to capture details. Salesforce Certified Service cloud consultant (SP23) 3.Automated Notifications and Groups Streamline the agent interface. Choose three answers Du br vurdere flgende nr du vurderer en mageplastikk. Recently, Universal Containers has implemented a Customer Create reports to analyze call data in order to understand peak times and ensure adequate staffing. Choose 2 answers D. Create an auto-response rule to send the article to the customer. Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data. C. Utility Bar Utilize KCS to manage Knowledge D. To automate business processes for agents who troubleshoot customer support issues via phone. 4.All Case buttons will be converted to Actions in the Case Feed. WebThe Universal Containers contact center offers support through phone, email, public website, and a Community. B. Update the case assignment rule to add the community member to the predefined case team. B. Java Language Specific Toolkit How should a consultant correct this problem. B. Open multiple case records as tabs and sub tabs A manager has noticed an increase in average case age. Default case teams provide access to records. D. A Custom Component, Which configuration item must be created when implementing Lightning Knowledge? Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types. Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! C. Utility Bar Which two configuration steps are required before quick actions can be used in Macros? Fast2test does not own or claim any ownership on any of the brands. Enable social profile and add workflow rules to the contact object Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. C. Activate data validation rules Create a report using the Case Age report type. Salesforce Service-Cloud-Consultant Dumps A. B. Billing data is stored in an external system containing over 20 million records. C. Number of articles associated to cases. Agents will be trained in one or two of the new support methods, in addition to voice support. D. Email to care with Site, Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution. 1.Generate Web-to-Case HTML code to add to the website B. so that out-of-date articles can be refreshed. problems account for less than 5% of the calls. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import. D. Assign users to a Public Group with access to the service console app. Which two methods should be used to enable the customers on the Community? Which reporting solution should be recommended? Standard email to case D. Deploy Pre-Chat form, B. Activate quick text B. A. On-demand email to case Choose 2 answers Which approach should a consultant 1.Case Auto-response Rules Which factor should a Consultant consider as part of the migration strategy? 2.Assignment Rules and Queues Create a custom web service to handle invoice inserts and updates from the billing system As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. A link and auto-response rules can't submit cases to support. On a record Highlights Panel D. Case Assignment Rules, UniversalContainers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. customized code to accomplish this. Use Process Builder for notifications and case teams to monitor cases. Lightning Knowledge C. Identify active Customers and send them registration instructions via email. Assignment rules automate support processes. Which system can Salesforce integrate with to retrieve this information and make it available to technicians in the field? Universal Containers email policy requires that all email traffic remain within its firewall. C. Case closure rules on the original case. Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? Choose 2 options. (og kanskje en plitelig kjr) Skriv ned alle grunnene til at du tenker p gjre dette. D. A third -party mobile application platform, A. Choose 2 answers Universal Storage Containers was great to work with and made the entire process easy to add portable moving & storage containers to my existing business. Choose 2 answers D. Better reporting, A. A. A. What should a consultant recommend to meet this requirement? What metric should a contact center manager use to analyze service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. UC does NOT want to use any Returns a link that returns a post with the same reference, How is the hash mark (e.g., #salesforce) used in chatter? Use escalation rule to send an email A. Use workflow rules to send an email to the customer, UC has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. Currently, the company has 200 support agents handling. Create an FAQ article type and enable the submit articles feature on the case close page layout. D. One .csv import file is uploaded for all article types C. Use escalation rules, A. Process Builder Scheduled Actions 2.Check the all-day event checkbox on the event. C. Use the Files Related List on each article to add files to your articles. Forsikre deg om at du gjr litt research p kosmetisk kirurgi fr du gr under kniven. Customer portalPartner portal Password different then username C. Prevent common words D. Password complexity requirement. B. How should a sales rep create an all-day event in Salesforce? Require agents to check a box on case when submitting a new suggested article Dynamic list updates C. Create an Entitlement Process. 3.Enable Case Comment Notification to Contacts. D. Case Assignment Rules, An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. C. The Case Feed with the case view Add the Knowledge tab to the Console app. B. Exam Certified Service Cloud Consultant topic 1 question C. The Customer is shown the new Representative's Name. answers C. Enable the "History" component within the Salesforce Console for Service. Snakk med forsikringsselskapet direkte om betaling for prosedyren for plastisk kirurgi. CK is preparing to launch a public kno base for customers that will have 2,500 articles. Set up Milestones. D. Create a Visualforce page that retrieves payment information via a Web Service call-out, D. Create a Visualforce page that retrieves payment information via a Web Service call-out, UC is initiating a program to improve customer satisfaction. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer. B. Choose 3 answers. What should the consultant do to overcome this? C. Developers can integrate with any telephony platform available with little to no need for customization. D. Agents can run their SoftPhone at the operating system level, embedded in the task bar or system tray. service level Agreements. C. On a record Activity Feed list Enable call control using the CTI case feed publisher. 4.Configure the Case Auto-Response Rules. C. Customer Portal Choose 2 answers, Service Console case creation configuration. C. Customer Community Which two actions will Universal Containers be able to perform during this window? A. Configure Macros A Service Rep transfers a Live Agent Chat to another Rep. manager B. What solution should a consultant recommend to meet this requirement? by Salesforce Actual Free Exam Du br holde forventningene dine til resultatene av plastisk kirurgi realistiske. and last modified date. Average Handle Time C. Add Live Agent to public-facing sites De fleste prosedyrer handler bare om en forbedring i forhold til hvordan du allerede ser ut, og vil ikke skape et nytt ansikt. A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to-Case. B. Choose 3 answers A. Update the case assignment rule to add the site member to the predefined case team. Microsoft, Azure, Windows, Windows Vista, and the Windows logo are registered trademarks of Microsoft Corporation. Call our toll-free number. C. Opportunities per channel Which method should a consultant recommend for importing this data into universal containers 2.The Support Representative uses the Send Email Action on the Case Feed. by Salesforce Actual Free Exam Fast2test Materials do not contain actual questions and answers from Cisco's Certification Exams. Universal Containers wants to let its customers interact real-time with support agents from their Universal Containers has millions of customers in Salesforce, but only a very small percentage have A. E. Macros, A. FALSE Automatic call distributor and interactive voice response, UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status of those inquiries, and View their contact information. C. Enable service contracts and entitlements C. Web to case forms WebUniversal Containers wants to measure the efficiency of its contact center. answer choices Territory Management and Teams All Rights Reserved, Good Friday Sale Special Limited Time 70% Discount Offer -, Load More Service-Cloud-Consultant Questions, Unlock All Service-Cloud-Consultant Questions, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant (SP23), Service-Cloud-Consultant All Real Exam Questions, Service-Cloud-Consultant Exam easy to use and print PDF format, Download Free Service-Cloud-Consultant Demo (Try before Buy). 1.A Default Case Team on each User's record E. Number of successful keyword searches. After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Which configuration action should be performed to ensure every Case gets assigned to a valid Owner? Streamline the agent interface. Create a report using the Case Lifecycle report type, Universal Containers had tech support and general customer teams that use unique service console applications.Which two configuration should a consultant use when deploying the console? B. C. Import payment data into Salesforce and add to the contact page layout related list B. How should the consultant implement these requirements? 4.Case Escalation Notifications. C. Number of open cases per day C. Field Service Lightning B. Chatter Questions 3.Ensure the event is scheduled for times within the Start and End of Day hours. Leverage Live Agent for web-based chat WebUniversal Containers (UC) decided it will not to send emails to support personnel directly from Salesforce in the event that an unhandled exception occurs. B. A self-service portal provides an online support channel for your customers - allowing them to resolve their inquiries without contacting a customer service representative. B. B. For which purpose should a contact center use visual workflow? D. Send email notifications to all Customers to join the Community. Salesforce automatically creates cases and auto-populates case fields when customers send messages to the specified email addresses. D. Better reporting, Which of the following measures customer portal adoption/effectiveness among CUSTOMERS B. All trademarks are the property of their respective owners and we don't provide actual questions from any vendor. Register as a new user and use Qiita more conveniently, 5/17-19Qiita Conference 2023, https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html, You can efficiently read back useful information. D. Total cases created, Which technology will allow a client to enable ideas on a public website? Average number of days to close cases E . Which three metrics should the Manager use to assess the ROI? Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! 2.Assignment Rules and Queues C. Scheduled Reports D. Develop data map, B. A. Email to Case A. All active accounts,contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for golive. Universal Containers support manager wants to share product-specific information with their. Create a report that display the # of articles searched during the past 2 months Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. B. Activate quick text Click Save. Copyright 2023 FAST2TEST.COM. Number of leads created A. 2.Create a Workflow Rule Email Alert on Case Comments. Use the Lightning Knowledge Migration Tool and choose 'include files'. C. The specific Quick Action must be added to the Case record page. The Chat Transcript and Case are transferred. What is the recommended method to meet the requirement? and last modified date. Assignment rules automate support processes. A. B. Number of new customers added C . Universal Containers wants to allow potential customers to submit Cases for technical inquiries. Tasks have due dates. A. recommend to meet this requirement? A. Optimize queries to reduce the scope of Cases included with each search. D. Cost per call An enterprise resource planning system. ANSWER C. Use the Files Related List on each article to add files to your articles. 1.Self-service Portal Question 2 Copyright 2014-2023 CertsTopics. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution. UC has requested frequently project Prepare a single .csv file that can be used to migrate all article types at once and include with a. properties file in a.zip for import, After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article.
What Does Lambda Chi Alpha Mean,
Can I Take Biotin On Empty Stomach,
Disadvantages Of Police Accreditation,
Articles U
universal containers wants to notify support manager