4. Explore all UPS delivery change options. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. If the package was sent to an incorrect address, then the sender is responsible. By: Author Olin Wade (Remodel or Move Stuff). The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Yes, you can change your delivery address with UPS before the first attempt. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. ***Premium members get two free confirmed 2-hour delivery window requests per year. If you are the sender of the package, you can change the delivery address via your UPS account. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. ****Additional transportation charges may apply if outside original delivery area. United Parcel Service of America, Inc. All rights reserved. This does not apply to "Adult Signature Required" deliveries. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. . Delivery change requested refers to a request from a customer to change the details of their delivery. How can I check the status of my tickets to see if they have been shipped? I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. SEARCH/NO EXPECTATION OF PRIVACY. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. Be sure to inquire about the process for a return, as it can vary depending on the options available. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. Exceeding these limits may result in cancellation of orders without notice. I asked for a refund. I have spent the last six weeks trying to receive just an approximate date. 4. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. ******* will also be getting a complaint. UPS will generally attempt to deliver a package three times before returning it to the sender. What do I do? In these cases, customer service will attempt to contact you, using the information we have on file. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. International Association of Better Business Bureaus. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Unfortunately, my **** application was checked and I could not get my passport back before the event date. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. Copyright 1994- Will Call . What is Delivery Delay? The customer service rep will be able to provide instructions on how to handle the reroute. Note that Internet Explorer is no longer supported. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Since the tickets were purchased via StubHub and you paid them for the tickets they are responsible for you getting reimbursed. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. Of course, we do not have the name of the person who transferred the tickets to us. Ticket Delivery. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. I purchased two tickets for a show at ******************* in *******, ** on 1/20/23 for a show taking place on 3/26/23.I needed to transfer these two tickets today (3/22), but when I tried to transfer these tickets on AXS's appI was not allowed to until a further out date. You should receive a confirmation after concluding your transaction. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. We act on your behalf, as seller, when listing or reselling tickets. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. If the address cannot be corrected, the package will need to be returned. At this time, we can't change your delivery address once the order has been processed. Total was #****. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. I have sent the company numerous emails on an approximate date Id receive the tickets on. 5. Enter in the correct address, and the package should be redirected to the right location. From the app, you are only able to change your zip code and password. You are urged to review all pages displayed during your completion of a purchase. The customer service team should be able to help you update the delivery address. AXS was solely the method of delivery in this matter. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Verification of information may be required prior to the acknowledgment or completion of any purchase. They need to release money from resales. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Please read this Agreement carefully, because it is a contract that affects your legal rights. Select Manage Delivery, then Edit Delivery Address. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. We recommend using one of the following browsers to access this site. What is will call and how do I pick up my tickets? Holder covenants not to sue any of Releasees for use of Personage as provided herein. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. If you are unable to find tickets or parking rights, please check back again. All ticket prices for events that occur in the United States are stated in U.S. For help with your AXS order/account . Listings are not considered retracted until they have been processed and a system confirmation has been issued. Unfortunately your request is denied. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. PROPER CONDUCT. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Signing up is free, and you can choose between two levels of membership. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! Any restrictions on transfer or resale will be communicated to you (e.g. If using the AXS App, click the person icon on the bottom of your screen to access your account info. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. A fee will be charged for additional requests. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. 2023 You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. I purchased the tickets almost ten months ago for approximately $500. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Rent/Renew a PO Box. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. It is their responsibility to ensure the accuracy of the address and tracking information. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Official USPS Change-of-Address Form Next to the delivery address, click the down arrow . SAFETY AND SECURITY. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. ***Premium members get two free confirmed 2-hour delivery window requests per year. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. If you need to change your name or email address, you will need to access your account on AXS.com. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. If the package still goes uncollected at that point, then the package will be returned to the sender. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. Price and availability of any ticket, product or service on the Service are subject to change without notice.
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axs change delivery address