Delivery firm apologises for UK passport I wouldve been better off speaking to the automated lady. TNT have been a complete let down on the delivery of a critical, time-sensitive package. It takes over an hour to get through the queue on the phone. Additionalenhanced liabilitycan also be purchased. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving passport. HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. How long are people waiting to hear of TNT after receiving an email from the passport office saying sent You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant Track your item After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! Well when I went looking for TNT passport woes I didnt expect to end up back on AVF! For more information, feel free tocontact us. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! For some customers, this has meant an extended delivery service from what would normally be a two-day service. To see all content on The Sun, please use the Site Map. The Passport Office said it was doing what it can to sort out the issue: We are aware that delivery demand is currently exceeding the capacity in some parts of our UK delivery partners network. on 19/06/2021. Desperate holidaymakers beg to collect passports from FedEx M_Evans I tried everything, and no luck.. I've been waiting for my daughter's passport for several weeks now. Some items are considered documents and may not require acommercial invoice. raised a formal complaint. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. Its not a GDPR breach at all. on 17/06/2021. When I ordered my passport online it never crossed my mind, when it said my passport would be returned by secure delivery, that there would be a problem! They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Honestly sh**t service, this company needs to be shut down. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. Like many others, I have sat at home (taking unpaid leave) to accept a delivery, only for it to be registered as unable to deliver package. "We apologise for any inconvenience caused.". On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. "Now Ive missed her funeral. The next day, I get another text and email saying that they will deliver that day. on 15/03/2021. FedEx told us: 'As COVID-19 restrictions have continued to ease, HM passport applications have increased. TNT Passport Simply type it in the box below and one of our community will give you an answer. TNT service is completely dreadful, and extremely poor. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. Myvisa is vital but I'm trapped in an application lockdown, Left more than 2,000 out of pocket after passport confusion, it seems a huge number of other people are having similar problems. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. The courier does not arrive on the designated delivery days. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. TNT severely damaged my air conditioner in transit (cracked exterior in multiple places, scraped and dirty up the front face). To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on theTrack & Tracepage. How is it not a GDPR breach since it has identifiable personal information - full name, gender, DOB, place of birth, passport info & your address, which they have misplaced/delivered to the wrong person? This tracks your activity using third party cookies. Which goods are considered dangerous or hazardous goods? Your customer's enquiry must include the consignment number, delivery address and re-delivery date. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! TNT passport tracking We received regular updates and they have saved our holiday, cannot thank TNT enough. Withdraw contract with such a disastrous company.useless staff I ended up cancelling it, ringing up passport office who said they will investigate, they got back to me within a week and I confirmed I still had not got it and TNT were not responding, and I got a new one free of charge, no idea what happened to the original one as TNT were useless. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. There is no doubt he just couldnt careless and he terminated the call. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. written by No delivery, no update saying that they weren't delivering, absolutely nothing. In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports. Author Neil Gaiman, of Good Omens and American Gods fame, tweeted: We have seen hundreds of complaints on Twitter and other social media platforms in the last few weeks. It really is appalling customer service! (modern). II31 It may not display this or other websites correctly. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? No delivery. And now I have to call begging for answers about something that wasn't my mistake. This company are a joke , 03 automated call line can't speak to a person . THey said 3-4 days and I'm waiting on 10th day and still no news. I have never known such a useless, stupid, unhelpful, antiquated company. So far nobody has tried to contact me. Really distressed.". I would give it zero stars if possible. Never had this problem with any other couriers. on 15/10/2021. Won't use again! WebJoin the 6,595 people who've already reviewed TNT. Passport problem Chat to a live agent or send us a message, Desperate holidaymakers beg to collect passports from FedEx depots amid severe TNT delays, The firm has apologised for having 'fallen short'. It gave her a window from 8.00am to 8.00pm when it said that the written by What is the volumetric weight and how is this calculated? First they tried to deliver my documents to the wrong address, so I had to reschedule. TNT passport tracking - Immigrationboards.com TNT passport tracking Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John 1 post Page 1 of 1 Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 GoldenS Newly Registered TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. Not sure there is a courier company I trust really. Also my property has cameras so they have not attempted delivery at all. TNT were due to collect a parcel from my home address and then deliver a replacement. I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. The support documents are received today, which is 20 days after receiving the passport. For a better experience, please enable JavaScript in your browser before proceeding. TNT customer service is horrendous, some of the agents there are very rude. Rang at 5pm to see what was happening and was told driver attempted pickup at 15.03hrs which they never. Ill give them Monday and Tuesday to at least attempt a delivery. Do you have a question about this product or company? I waited for it the whole Friday. We use dedicated people and clever technology to safeguard our platform. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Phone line cuts off regulary. A really frustrating incompetent service. My passport has been stuck with the courier for ages Ive missed my holiday and I need to open bank accounts. It goes against our guidelines to offer incentives for reviews. - Buy Hemodialysis Chair,Dialysis Chair,Electric Dialysis Chair Product ,,, espartners.co 05ited_9txto1gq1 Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! FedEx However, I received a text message from them at 7.30, and passports where delivered. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. Im going to ask next time I go to the Post Office. in Wolverhampton collect from us regularly after each sale. JavaScript is disabled. For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. I would give it zero stars if possible. Going nowhere soon, as passport problems mount - The Guardian The driver did not request a signature or take a photo of the delivery. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Brits who have ordered a new passport have been forced to cancel flights after they failed to arrive, The waiting time for new passports has almost tripled during the pandemic, Travel expert shares her tip for getting a great passport photo and its cheaper than youd expect, revealed how Brits with a new blue passport are being warned to check it before travelling, Independent Press Standards Organisation (IPSO).
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tnt passport delivery problems