A very deceptive half truth. This support area is for product technical support, not about information on consumer law and rights in various countries. If the fault occurs after six months, the consumer has to prove that the problem was down to a fault or issue at the manufacturer, as opposed to wear and tear or misuse. Other EU nations may vary. We often link to other websites, but we can't be responsible for their content. Let us know, Copyright 2023 Citizens Advice. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. There isnt a 6 year warranty rule. Dont include personal or financial information like your National Insurance number or credit card details. Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. call LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. User profile for user: For goods purchased in England or Wales, these rights expire six years from delivery of the goods. Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Has Brexit put your consumer rights at risk? I think you're seeking advice on the wrong question; AC doesn't cover for anything. Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. Despite this, there is some truth in the six-year rule idea. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The manufacturer has to perform a repair and document the repair. Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). This is a user to user Apple product technical support community. Today (July 2020) the Macbook Pro no longer turns on. The Sale of Goods Act 1979 now the Consumer Rights Act 2015 provides that consumers are entitled to a repair or replacement or refund where goods are faulty. John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). MichelPM, call Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of If youre in Northern Ireland, contactConsumerline. What is this 6 year England Consumer Law? : r/LegalAdviceUK - Reddit I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Section 19: Consumer's rights to enforce terms about goods. The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). In the end we just went to Apple, paid the 280 and got it sorted for the next day. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. People saying that the seller is liable are wrong. They do not have to provide a reason. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Apple may provide or recommend responses as a possible solution based on the information When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. You must log in or register to reply here. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. Thanks! We also use cookies set by other sites to help us deliver content from their services. You're just confusing issues with your inaccurate accusations, the Consumer Rights Act 2015 states that you may make a claim against the retailer from which you purchased the goods/service. Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? We use cookies to improve your experience of our website. Refunds. [Edited by Moderator]. After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer. Apple contact details are available here. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. For a better experience, please enable JavaScript in your browser before proceeding. No one here is a search engine and this is not a consumer law or consumer advocacy Website. I have an iPad Pro 12.9 from 2015. Some customers would get very angry indeed but they'd just be told that the burden of proof was on them, nomatter how much they protested otherwise or claimed to be experts in EU law. Apple disclaims any and all liability for the acts, You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Its usually easier within the first 6 months. Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). The consumer law only applies if there is a manufacturing defect. Depending on the statutory right which is breached, the consumer may have a short-term right to reject, a right to have the goods repaired or replaced and/or (if this is not possible or fails to address the fault) a right to have the purchase price reduced (and keep the goods) or . I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. 47,274. Thank you, your feedback has been submitted. Find out if its easier to use your legal rights on faulty goods instead. If you. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Apple Products and Consumer Law Rights Apple rejects repairing imac under consumer law (UK, England) To help us improve GOV.UK, wed like to know more about your visit today. Apple are liable for an Apple product under EU consumer law. JJ_Egan Forumite. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. Scan this QR code to download the app now. For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. I have the invoice, if that makes any difference. It's a lemon law. Is there anything wrong with this page? Its a question that many people ask, so its good to be able to clarify exactly what the position is. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Well, until January, I worked at the largest UK carrier. They suggested he should take the TV back to Currys. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. It's a lemon law. JavaScript is disabled. The same for another store I worked at too. If it turns out that there is an inherent manufacturers fault, Currys will have to help him. Accepting returns and giving refunds: the law - GOV.UK Well you can have it covered under consumer law if you can prove that this is a manufacturing defect and a. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. To start the conversation again, simply Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. "An Apple certified technician tells me that my logic board is broken. Advice for people affected by child abuse. This is because you first have to prove the fault is not down to you. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). Apple has no legal responsibility to you unless you bought the laptop from them. That's really important folks. Did you ask this of the technician? A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. Something went wrong, please try again later. AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). I am in Italy -- how do I contact repairs under the international warranty? This means that we may include adverts from us and third parties based on our knowledge of you. only. How do I know? Apples site talks about the below UK consumer law. 2023 AC doesn't cover for anything. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs.
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uk consumer law 6 year warranty apple