The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. cable down in yard how do I get someone to come out and fix it Type your message in the text area that appears at the bottom of the window and hit enter to send. The question will be if enough slack is in the line to even move it a few feet away from the tree. If you have any tips or frustrations you wish to share, please leave a message in the comments section! An official employee, such as myself or whoever is first available, will respond. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. Report Downed cable line | Xfinity Community Forum Hi dan999999. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? STOP WITH THE EMERGENCY ALERT SYSTEM!! We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. My home has a similar issue with both Spectrum cable wires and . Spectrum Outage Map Is The Service Down? It is the second largest cable operator in the United States. However, its critical not to cut into a power line, as you know. X | `>`. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! The density of these reports is depicted by the color scale as shown below. Thanks for contributing an answer to Home Improvement Stack Exchange! After spending 45 minutes and 3 service people, I am exhausted. In 2016 Spectrum acquired Time Warner Cable. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Please send us a Private Direct Message so that we can get started on addressing this concern. Seems easy enough for a coaxial/tv cable. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. @GetSpectrum The WORLD has a pandemic and you raise rates? Spectrum tech caused this and just left, who does that? First, call the service provider's phone number listed on your bill. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. How to combine several legends in one frame? Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Generally, you'll have to pay the utility to move it. The following are the most recent problems reported by Spectrum users through our website. delays are possible. If it was gas, electric, or plumbing, I would say not to touch it. It is the second largest cable operator in the United States. @GetSpectrum internet out twice today so far. There was a service technician in our neighborhood a couple of weeks ago. We can most definitely take a further look at this issue. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. I had my yard marked for utilities before digging for new landscaping(trees, etc). @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Call us anytime at. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. Are you able to view a service point for local cable tv service in either direction? Typically there is contact information on the pole itself referencing who "owns" the pole. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. Find out what is going on. Please send me a private message and include your full name so I can assist you. They'll come mark their lines. @Ask_Spectrum is there an outage in my area? Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Even after speaking with him. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. It is the second largest cable operator in the United States. Spectrum.net In most cases, these lines are installed when your home's being built. These are part of the PSE&G system. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. If power gets to a home from a buried line, it comes up to the meter via conduit. @GetSpectrum Your letting me down! Latest outage, problems and issue reports in social media. power is back on but no internet. I was patient before. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. If you are experiencing problems with Spectrum, please submit a report below. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Move a gas meter 150ft or install your own gas line? Thats exactly what happened to Carole Meyer in Fishers. how can i make an appt. for spectrum to fix downed cable line - Reddit If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Terrible service I want a credit for the downtime and the poor service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The third picture shows two boxes and more wire tangles. All numbers are for sales or troubleshooting services. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Spectrum Channel Lineup. Report Damage to a Telephone Pole, Wire or Cable | CenturyLink How ******** are ppl supposed to work from home if the service dont work!??? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Typically there is contact information on the pole itself referencing who "owns" the pole. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. They say the cable will be buried later in the week. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! One box was for phone service, the other for cable. @Ask_Spectrum outage again in Brooklyn. This **** goes out MULTIPLE TIMES a day! How should I deal with a cable found underground on my property? Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Plot a one variable function with different values for parameters? And I have a very loud mouth. Copyright 2018 Scripps Media, Inc. All rights reserved. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. paulbfagan 3 yr. ago True! Called xfinity x7!! We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. Advertisement. i need someone to come out a fix it, who do i call? Are you experiencing issues or an outage? @Ask_Spectrum We have DMd for 2 days. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Who is responsible to relocate cable TV line? But comm lines on your property are easy enough to move a foot or so to the side. Unless it's a hazard you will have to wait until the outage is resolved first. It's your service or modem. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. Mastering the fine art of adjusting bifold doors. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. If wires are coming in off a pole, the very top wires are Pepcos, she said. You may want to contact Verizon to report low hanging cable lines. landscaping - Who is responsible to relocate cable TV line? - Home Could you please send our team a private message with your full name and full address? Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. First, call the service providers phone number listed on your bill. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? @Ask_Spectrum is there an internet outage in 40214 zip code? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. It is the second largest cable operator in the United States. Below is a sample of our national line up. This option is available 24 hours a day, 7 days a week. Leave a message in the comments section! ET. From there, click the 'New Message' icon. I can't go anywhere else to work for obvious reasons. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? How to check for #1 being either `d` or `h` with latex3? Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Want easy home advice delivered right to your phone? I've been with @GetSpectrum @Ask_Spectrum for multiple years. Check back often for a reply in this thread from a Comcast Official Employee. Type your message in the text area near the bottom of the window. @Ask_Spectrum why ******** do yall keep raising my bill? And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? Thanks for escalating my case. A few years ago Spectrum acquired Time Warner Cable. Why does this exterior paint keep blistering? Meyers story isn't the only one. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! $55 in monthly increases over less than four years. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. $80 a month for JUST WIFI? The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. . A tree in my back yard has two large branches resting on the phone/TV cables. What happens when the person who buys your house calls for a locate? A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Before posting a new question, please check out our. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. Verizon service typically comes in underground, he said. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Your service is a joke. Shameful. Crumbling concrete porch? Strangers rallied to help. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. This material may not be published, broadcast, rewritten, or redistributed. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Realtime status of outages and problems with service providers. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Say "No account." that's ridiculous and you won't be keeping me as a customer. How can I pause and rewind live TV using the Spectrum TV app? Spectrum serves homes and businesses in 25 states. Shameful. We have called and spoke to multiple, nice service reps. Using an Ohm Meter to test for bonding of a subpanel. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. @Ask_Spectrum we are trying to watch the congressional hearing!!! So, the bigger question, why does it keep happening? -JB. There's no good answer on why the burying of cables is sometimes forgotten. Question About Spectrum Voice (Landline) Caller ID Information? They can resolve the problem. @Ask_Spectrum We have DMd for 2 days. -JB. What to do about unburied cables in your yard - WRTV Google "State call before you dig" and call that number. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Honestly, @Ask_Spectrum your WIFI is trash! I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. Ensure you are first signed in, then you will see an icon at the top right of your page. who is responsible for tree branch resting on utility cable? Spectrum outage or service down? Current problems and outages Thanks for escalating this Rustyben. Click that or follow this link: https://comca.st/3dmD3n4. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. My hardline connection to my PC never has connection issues. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Ensure you are first signed in, then you will see an icon at the top right of your page. How to Avoid Utility Lines When Digging in Your Yard - The Spruce Never dig before calling the state number. It's not my router. It shouldn't take that long. Customer service has been useless!!!. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! Great news. And, no answer.". The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. After completing this captcha request, you can continue to access the site as normal. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Cookie Notice .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? The price of my internet only service was bumped up in the middle of this pandemic. Nonbinary student banned from prom for wearing a suit. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. Contact Spectrum Customer Service - Upgrade & Start Service - BMitch . Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. -HB, I understand the frustration that issues on the account can cause. Spectrum Channel Lineup & Channel Guide If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Connect and share knowledge within a single location that is structured and easy to search. Try visiting the following official links: We are happy to look into this further. Zip 90004. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Last problem: April 29, 2023 at 5:33 p.m. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Please enable Cookies and reload the page. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Frustrations? Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. ^JC, We are glad that this working and apologize for the inconvenience. I hate your company so much. I don't think this is allowed. Just watch out for your own sprinkler systems. Share them here. We're sorry that didn't solve your issue. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. For new concerns, please create a new topic in the appropriate forum. CBS 58 Investigates: Spectrum customer has cable strung through yard @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Aug 20, 2012 at 18:50. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Who removes tree branches resting on utility cables in easement? Users are reporting problems related to: internet, wi-fi and tv. A few years ago Spectrum acquired Time Warner Cable. I can't go anywhere else to work for obvious reasons. Learn more about Stack Overflow the company, and our products. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. The first step is to be sure you know the difference. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Very reliable. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . That said, cable lines tend to be buried fairly shallow. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. However, they didn't prune anything near the cable. rev2023.4.21.43403. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! I have tickets in and it has been two months. With our new Xfinity support direct messaging, you do not need to input the name of a person. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Tips for Digging Around Utility Lines. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. He would also remove the phone and cable boxes and all the wiring once connected to those services. You can dig it up yourself and rebury it a short distance away. They no longer care about customer retention. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. If there is a weblink to report these issues, please send it to me. I am located in the US(Minnesota).
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