We stayed at the Parlor Suite which was very spacious and clean. All were significantly better, especially if you have Bonvoy status than the Ritz Carlton. more. Required fields are marked *. Bravo Destiny, Mike and Angela you all truly live up to the Ritz Carlton brand promise. Nothing particularly good about the hard product, especially the aesthetic appeal. Dear Jenniferel8434QL, Thank you for taking the time to share your recent experience with us. Accessible guest rooms with a 32-inch wide opening and accessible route, Service animals allowed for persons with disabilities. And just to reiterate the massage was totally top notch. Entry level rooms start usually at about $500 per night.) I am extremely disappointed in our experience compared to my previous visits over the years. The hotel has over 12,000 square feet of event space, the Ritz-Carlton Spa on the penthouse level, the Bar Cocoa dessert boutique, and much more. Friday - Sunday 9 a.m. to 7 p.m.. By clicking on the 'Accept' button below, you acknowledge that you will be leaving the ritzcarlton.com website. But it jumped up to $200 for just a basic massage. I work in the customer experience industry, so I give a lot of leniency for businesses and individuals, especially during these times. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The locker room and sitting rooms were well appointed, but they did seem a little bit brown and outdated just saying. We already had dinner reservations AND after the negative interaction I had, I did not want to risk being embarrassed again.This stay was not worth the money spent!! I never even used the automatic coffee maker in the kitchen. This will be collected by credit card. We also really like the pool and gym. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Works from regional artists adorn rooms and suites, local offerings flavor Honor Bar selections, and culinary delights are crafted with homegrown herbs and honey from the hotel's rooftop garden and local farms in Charlotte, NC. Flat-screen TV, 99 m You can only leave a review within 28 days after check-out. The most helpful contributions are detailed and help others make better decisions. Check for travel restrictions. The dining and living spaces were spectacularly large and spacious, and the bedroom unto itself was a huge junior suite with an amazing spacious master bathroom. All content should be genuine and unique to the guest. Booking.com does not accept responsibility or liability for any reviews or responses. Having a proper kitchen and service entrance was very nice for reheating and storing leftovers (and ultimately for letting room service deliver food ). The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. I am all about supporting businesses in need but to me this was extremely a waste of money. Your skin will be thanking you long after you enjoyed one of their honey and chocolate detox rituals. Facilities include an indoor pool and spa. In order to get to the spa, you have to take the elevator up to the 17th floor. UnionPay credit card, Dear MsHellfire, Thank you for taking the time to let us know about your experience while staying with us. The Spa & Wellness Center offers wellness counseling that can incorporate the hotels complimentary cycling and tasteful organic cuisine as key components in a guests overall health planning. Spa and Salon Hours of Operation The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. He was GREAT! hbbd```b``v W,d{A$u0&@$10,~6 $]2&e@ b30\ [,Lv?.v#Hw I was told that theyre planning a renovation soon, and that would make sense, because it does seem like they need some updating of the aesthetic. As you can see, there was nothing truly dire, it just wasn't an exceptional stay warranting high end reputation and price point. When my salad arrived, it looked totally unimpressive, but it was actually quite delicious and light. They also had left many bottles of room temperature water in the kitchen, and left a fan by the bed with an extension cord. Uptown's The Ritz-Carlton's in-house Spa & Wellness Center features a Relaxation Room and an Aqua Lounge, with massage therapists offering tranquil stress-relieving sessions. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. endstream endobj startxref Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Reflecting the hotels elegance within the area, the boutique offers a variety of accessories and gifts including The Ritz-Carlton branded items, prints from local artists, and various cultivated elements such as candles and fragrances from Antica Farmista, and more. All rights reserved. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. We were offered welcome glasses of champagne during check in and everything was explained to us. Your contribution should be yours. To edit a review youve already submitted, contact our Customer Service team. I asked about whether the property provides a car service for short trips like most other Ritz Carlton properties and it was confirmed that there was one. The salt room is included for free for all spa guests and doesnt require an access pass. yikes! It may have been my favorite room, outside of the salt room. Welcome amenity and nice note from Annie - the only other actual Ritz Carlton feel service of the stay. Pics are of the executive suite. Spas in Charlotte, NC | The Ritz-Carlton, Charlotte Then to top it off, the food was absolutely TERRIBLE. The Ritz-Carlton Spa - Charlotte. The Punch Roomavailable for private events. Have an amazing day! (Technically, you arent supposed to have phones throughout the spa, but it looked like pretty much everyone did, including me.). Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com, Amazing Ambassador upgrade to Ritz-Carlton Suite amidst a wonderful luxury stay, My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning Ive ever had! Own or manage this property? As far as lunch, heres a little con: You can order from the Aqua Lounge menu, which was fairly limited, and it was quite pricey (Im pretty sure a mimosa was like $16 or something outrageous but its the Ritz). After the game we ate dinner at the steak house located in the hotel, and the food and service was very good. The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. Not really fair for the customers since the amenities are not all even open. Service was great in the end but started off a bit rough as the originally less experienced staff didnt quite know how to handle the doorbell issues or how to handle my frustration. 47 m Yes, it conveniently offers a business center, meeting rooms, and a banquet room. 86 0 obj <>/Encrypt 61 0 R/Filter/FlateDecode/ID[<90EB66DFC56C244A8AD013588AC3F3B9>]/Index[60 72]/Info 59 0 R/Length 130/Prev 307611/Root 62 0 R/Size 132/Type/XRef/W[1 3 1]>>stream Bathtub AWAKEN THE SENSES AT THE RITZ-CARLTON SPA, CHARLOTTE Find Serenity in Charlotte Online Appointment Spa Menu Reserve by Phone For information or to reserve a treatment, please contact the spa at (704) 972-4370. I knew something was up already before we even arrived. I knew something was up already before we even arrived. The hotel was super conveniently located downtown, adjacent to the Spectrum Center for the UNC-Michigan basketball game, as well as within 10-15 min easy walk of all the restaurants where I met all my UNC alumni friends for lunches, dinners, and brunch. There are more places to choose from in the, the ritz-carlton, charlotte hotel charlotte, Frequently Asked Questions about The Ritz-Carlton, Charlotte. A member of the hotel also called me to see if they could arrange a welcome amenity for me. I was so happy to find out upon check-out that after paying for my expensive lunch and my 60-minute massage, plus gratuity, I still had $25 left on my $300 gift card. She felt like royalty staying here. American Express. Angela is amazing as well she always is seen helping her coworkers and is always a resource I hear for assistance in the Charlotte community. I ordered my lunch at the spa front desk and was told it was a minimum of 45 minutes until it was ready but they didnt give me an exact estimate. Dinner with my friend and her son at the hotels BLT restaurant was fantastic and Im a tough judge of steakhouses. So, if you're looking for a relaxing and enjoyable trip to Charlotte, be sure to consider a spa resort. Located in the heart of downtown Charlotte, The Ritz-Carlton, Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. Warm lights behind walls made of pink Himalayan salt blocks infuse the air with salt, a natural antimicrobial thats believed to help reinvigorate you. But I guess I paid for the experience, and I did get that. I am extremely disappointed in our experience compared to my previous . Once she knew the kids were coming she sent amazing snack baskets to the room for them.Thank you so much, Im so glad we found our new staycation location!If youre in Charlotte and looking for a great place to stay, look no further! Herbs and honey from the LEED Gold-certified property's rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. I hadnt brought my bathing suit, but if I did, I may have taken a dip. Its sad I feel the need to prove that, as a customer.BEWARE -- if you book and/or pay for anything in advance with this spa, please do your due diligence. I did like the soaking tub and standard Diptyque products in the bathroom. And boy, did I need a massage. The Punch Room The Punch Room is available for private functions. When I returned at 10pm, the shoes were still there. ), my appointment "disappeared". Top room amenities include a minibar, air conditioning, and a flat screen TV. There was a handwritten card waiting for us in our room, along with champagne and chocolate covered strawberries. This is not something Id do for myself, so I was extra appreciative. . Please see our partners for more details. Once I arrived at the spa, I got a tour of the facilities by the friendliest and most helpful locker room host, then I changed into my robe and went straight to the amenities. Guests are required to show a photo ID and credit card upon check-in. Unfortunately we stayed at this lovely hotel during the virus pandemic. On the day of my appointment, I went to the Ritz in the morning and was ready to spend a good portion of the day there. I knew something was up already before we even arrived. The Charlotte Convention Center is 1.3 km away. Both a boutique and a tasting room, Hidden Wine offers a curated selection of bottles and tastings paired with cheese. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. It was not. The Spa & Wellness Center | The Ritz-Carlton, Charlotte Guests appreciate our proximity to local attractions including notable museums and idyllic parks. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Staff was limited but very helpful. At The Ritz-Carlton, it's encouraged; expressed through tranquil spa retreats surrounded by natural beauty and pampering treatments drawing from ancient traditions and modern science. This is the best Ritz Carlton in which we have ever stayed! CLTRZ - Sixth Floor Spa Menu April 2023 ADA NC That being said, it was so huge that it was almost a little ridiculous for just me. They don't post their prices online now & I would have never thought to ask the prices since the prices hasn't changed in years.
ritz carlton spa, charlotte