Known Issues Read more WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update You would simply go into your Devices Settings, then to Bluetooth. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. So its not my wifi. You can either create a new playlist or add songs to an existing playlist. Music or Media Not Playing with Alexa - Amazon Customer Service WebOpen the Alexa app, then tap Settings > Device Settings. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. So I have to manually restart the routine in order to play the radio again. But theres nothing more annoying than when the music wont play! Go to the Amazon Music app, tap, and hold the app icon. Perhaps its your Echo itself thats having issues. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? Delete the audiobook from your device and then re-download. If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. You can also ask her to play ambient or nature sounds to help you fall asleep. Why Alexa But When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. Why Does Alexa Keep Cutting Out? Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. Please check your device settings to ensure Wi-Fi stays enabled. If the Echo cant connect to the internet, it wont be able to play music. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. These Skills link your Amazon/Alexa account with the streaming service of your choice, such as Pandora, Prime Music, Spotify, Tidal, and others. Turn off your Echo device. That can be a good thing since that leaves the 5GHz unburdened. Voice requests to control Sonos and play music will likely fail. When connect to radio by Alexa keeps dropping out Its similar for Echo devices with screens: white light good, orange light no connection. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). | Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. If that doesnt work, go down the list until the problem is solved. Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, move it away. If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. After connecting Alexa to new internet, I keep getting that my pandora can't be palyed. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Privacy Policy | Best answer by UKMedia 31 December 2018, 10:45. Yes, Alexa can play music for sleeping. Music or Media Not Playing with Alexa - Amazon Customer Service There are a few common, and then those not-so-common issues that can cause this to happen. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. How do you get Alexa to play continuously? If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Disclaimer: Some pages on this site may include an affiliate link. In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio No matter which app store you use, make sure to keep the Alexa app up to date. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. This time, it is not found doing a search using the Alexa app. The setup always goes smoothly but it soon loses connectivity. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. Here are some useful tips for solving your Echos connectivity problems. Amazon offers Guard Plus for Echo device owners. Generally, most Alexa devices are capable of playing sleep sounds overnight. Smart speaker Perhaps a device update or Alexa app update will remedy these in the near future. Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. I'm having trouble listening to SiriusXM on my Amazon Alexa |, Mobile/Tablet app Thanks, I will take an in depth look at that tomorrow. How To Make and Answer Calls with your Amazon Echo, How To Set the Amazon Echo Alarm to Wake You with Music, Over 200 Amazon Echo Easter Eggs & Tricks, How to Install Apps on the Amazon Fire Stick or Cube, How to View My Echo Show Camera Remotely from Phone, How To Fix an Eero Not Connecting to the Internet, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. 9 common Amazon Echo problems and how to fix them quickly This may increase battery usage, but the app will continue running and playing sound until you stop it. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. Keeping them close together on an elevated spot in your house would be perfect. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". Fewer bars mean a weaker signal. Make sure that your Echo is connected to the internet and that your internet connection is working properly. Terms of Use | Registered in England. Can Turning Smart Bulbs Off And On At A Switch Damage Them? If the connection doesnt come back at all, you may need a new Echo. This is the most likely explanation for why Alexa might suddenly stop playing music. The next screen will tell you the strength of the Wi-Fi network. They may be experiencing issues that only a fresh install may fix. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. Alexa skipping when playing music. How do There are other radio skills that can be used, the MyTuner skill is good for foreign stations. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. Welcome to the Digital Spy forums. One possibility is that your WiFi connection is not strong enough to support streaming music. The Amazon Echo has a lot of great uses. I tried that and several other ways of saying it. You speak into the void, and nothing happens. If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. So, whats causing this issue and how can you fix it? Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. Then search for the Skill that youre looking for. Where I was trying to play iHeartRadio and it was dropping. For more information please visit our Service Status Page. Once connected, youll be able to control which station and song you listen to, as well as the volume. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. Hold it in until the light rings turn on and off again. For Android users, youll go to the Google Play Store. There, youll see an indication via the number of bars of how strong your signal is. To do so, open the Alexa app, then tap Devices > Echo Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? To make sure your Alexa device is always playing the radio, youll need to enable the Radio skill in the Skills section of the Alexa app. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. Some users describe this issue as being specific to certain music streaming services. Dollarbill1979 5 yr. ago It's funny this came up. If the Bluetooth device is displayed as a Did your Echo have connectivity problems? The Entertainment section is where youll find your recently played music, as well as other options for music and podcasts. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Yes, you can leave Alexa on all the time. This is the easiest problem to fix and will be covered in the next paragraph. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. You can set for example a default music library or a The third possibility is that there is an issue with the Echos software. ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. These are not stubborn problems, and the following steps will guide you on the same. You get there by pressing Play at the bottom of the Alexa app home screen. Do not hesitate to contact Amazon customer service. We are aware of this and working on it. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". Thats annoying. In the Alexa app, you can connect to your favorite music streaming service via Skills. If your Echo isnt letting you do that, youre no doubt frustrated! I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. Please try again in a few minutes. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the iHeartRadio disconnects? Fix Streaming Problems & Time If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. The most recent device Why Does My Alexa Keep Stopping When Playing Music? (6 Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. WebConnect to your router's 5 GHz channel. Why is the volume so low when listening via my Amazon HD8 device? How to Make the Amazon Echo Stop Playing Music After a Once you tap on that, youll see apps that were recently updated, or need to be updated. Try switching the security protocol to just one of them. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. Is Amazon waging war on the BBC? However, there may be some exceptions. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Voice commands to Alexa work perfectly. In cases like these, it may be best to reach out to Amazon for further assistance. To avoid the extra steps, instead, go into your mobile devices settings, then to Wi-Fi. Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. Weak Wi-Fi signal But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. Starting with the simplest solution is an excellent place to begin. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. But what if it doesnt work? This results in interruptions to your music. Does anyone know what a flashing blue light means? In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. You can also do this on Amazon.Com. Can it be that this echo plus device simply failed? In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. pic.twitter.com/CNXsPOfeuw. If I ask it to resume, it starts from the first song again. You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. Youll have to resolve your Echos connection issue before you can use it reliably. All Rights Reserved. All rights reserved. Skills may also need updating or may need to be uninstalled, then reinstalled. Checking on your Wi-Fi strength varies depending on which Echo you have. Keeps Stopping You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. Due to the common nature of these problems, there are many workarounds. You can ask her to play music from a certain genre, artist, or album. This will ensure that she doesnt respond to any of your questions or requests during the night. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." playing radio There are several possible explanations for why Alexa might stop playing music. Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 If you want to see if the Skill is the problem by disabling, then enabling them again, you have two options. On the next screen, youll see the network youre currently connected to, as well as other available networks. Why does Alexa stop playing music on my device? This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. How long will Alexa play music before turning off? Unfortunately, when you open up the Alexa app on your phone, youll Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). Why does Your smart devices tend to default to the 2.4GHz channel. The app stops playing when my phone Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". Finally, ask Alexa to play the playlist for you. Wi-Fi connectivity issues can cause media and music to buffer or not play. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? Next, create a custom playlist that will keep playing all night long. There are several possible explanations for why Alexa might stop playing music. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? Another possibility is that there is something wrong with the audio file that you are trying to play. For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. This can result in anything from distorted music, to your favorite song cutting out midway through. Read about our approach to external linking. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. Go to the Search bar, and hit the Alexa Skills category. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. Why Does Alexa Stop Playing Music - Smart Home Perfected This can be caused by loud noises or by other devices that are using the same frequency as the Echo. When the light ring turns orange, your device will enter the setup mode. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. 8 Common Amazon Alexa Issues and How to Fix Them Then turn on the Wi-Fi on the other devices. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Your WiFi may be affected by interference which would cause Audio stops playing on Galaxy mobile devices Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. First, you can stream music to your Echo via the Alexa app. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. Why on earth spend large sums on a device which relies on voice inputs when a real Internet radio does it so much better and more reliably with old fashioned displays and menus? Wait for about 30 seconds, then turn the router back on. Why do BBC Sounds streams stop or cut out when listening on my Alexa device? Then, tap on the Skill that you want to disable. (and many of them will also play your Bluetooth phone, same as the speakers). WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. Why does Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. Fortunately, the chances of the issue being too serious to deal with on your own is low. Why Does My Alexa Stop Playing A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. Thats what i need to know, not how to connect. If you have any questions, feedback or suggestions about this article, please leave a comment below. Sorry, we're still checking this file's contents to make sure it's safe to download. Contact Us | Privacy Policy | TOS | All Rights Reserved. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. This topic has been closed for further comments. But, with every problem, there is (usually!) Please tell us about it in the comments below! One possibility is that the Echo is experiencing connectivity issues. Flashing on and off not going around. Why is the sound distorted on episode nine of The Whisperer in Darkness? Why am I unable to access BBC Sounds on Alexa even after linking my account? Please use the Sonos app. It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. Most common Amazon Echo Dot problems, and how to fix them Another slightly less popular way to play music via your Echo is an aux cable. From the Alexa app home screen, go to More, then Skills and Games. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. You can also stream music to your Amazon Echo via Bluetooth. We apologize for the That way, youll reduce interference from other devices while increasing the connection and range at the same time. Another possibility is that the Echos microphone is experiencing interference. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. Peer-to-peer or hotspot networks cannot run these bands and standards. Head to Amazon's website for full Select the app you want to prevent from sleeping, and then tap Battery. Theyll be able to help you determine the root of the problem and may be able to provide a solution. Why am I hearing broadcast audio within the BBC Sounds TV app? WebOpen Settings, and then tap Apps. Here are a few tips on how to keep Alexa playing music all night. But with aux cords available in lengths of even 12 feet, its definitely a viable option! Sadly, I am having exactly the same problem with the same radio station again. Go back to Skills and Games, search for the Skill, and Enable it again. First, make sure that you have enabled the "night mode" feature in the Alexa app. Is the Wi-Fi connection is bad, or theres no connection at all? At the bottom of the screen, youll even see examples of other music streaming services you can link to your Alexa app. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". The first is through the Alexa app. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. This happens to me a lot, too. Unrestricted: The app will be permitted to run in the background without any restrictions. At the end of the day, we all want to be able to listen to our music uninterrupted. Please note that all comments go into a moderation queue (to prevent blog spam). How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. California Consumer Privacy Act | WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. With an Echo Show, you can simply use the | Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, Restart Your Alexa. Sadly, I am having exactly the same problem with the same radio station again. There are a few possible reasons for why your Alexa might keep stopping when playing music. 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Once there, search for Alexa. Go to Settings, then tap on the Wi-Fi section. So what gives, and how can you fix it? 2021 Associated Newspapers Limited. No BBC radio stations on #alexa this morning? Alexa having trouble playing Pandora We suggest that you start with a tried and true fix for electronic devices: the restart. What is going on? Sorry, our virus scanner detected that this file isn't safe to download. This may be able to fix some glitches that happen with music playback. Then you can open the Alexa app on your phone and start the setup process over again. Alexa?? Alexa Won't Play Radio - 9 Quick & Easy Fixes - ToolCrowd On the next screen, tap on Disable Skill.
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why does my alexa keep stopping playing the radio